Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in data protection law — including the Mauritius Data Protection Act 2017 and, where it applies, the EU General Data Protection Regulation (GDPR) — is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Samurai Cloud Ltd (“us”, “we”, “our” or "Samurai Web Experts") operates the website : https://samurai.mu (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Legal Notice: https://samurai.mu/en/legal/legal-notice/.

What personal information do we store?

We only ask for personal information when you use one of our forms:

• Contact form: your name, your email address and your message. It is sent to us by email and is not stored in a database.
• Project questionnaire: your company name, your name, your email address, your preferred language and currency, and the description of your project. We store this information to prepare your quote and follow up on your request.
• Client dashboard: if you are a client, your account holds your name, your email address and a password stored in hashed form (never in clear text).

Please note that we do not collect or store credit card information on this website.

How do we collect data ?

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

In practice, the third-party technologies used on this site are:

• Google Analytics (Google LLC) — audience measurement: pages viewed, approximate location, device and browser information, collected through cookies and similar identifiers.
• Google reCAPTCHA (Google LLC) — protects our contact and questionnaire forms against automated abuse.
• Cal.com — powers the call-booking widget on our contact page.

These providers may process this data outside Mauritius and outside the European Economic Area, under their own privacy policies.

When do we collect information?

We collect information from you when you register on our site or enter information on our site

How do we use your information?

We use the information we collect in the following ways:

• To respond to your messages and calls.
• To prepare your quote and follow up on your project.
• To provide the client dashboard and the services you have subscribed to.
• To measure how our website is used, so we can improve it.

How do we protect your information against vulnerabilities?

In order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All traffic between your browser and this site is encrypted (HTTPS/TLS).

No payments are processed on this website: invoicing is handled separately, and no payment data passes through samurai.mu.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security

Third-party disclosure

We do not sell, trade or rent your Personally Identifiable Information. We share limited data only with the service providers listed above (Google Analytics, Google reCAPTCHA, Cal.com) and with the providers that host and secure our infrastructure, strictly to the extent needed to operate the Service.

Third-party links

Our website embeds a small number of third-party services (listed above) and may link to external websites, including our clients' sites. These third parties have their own privacy policies, which we encourage you to read.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in Mauritius and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors

Easy opt-out of newsletter

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA)

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the contact form or use the following information: Samurai Web Experts, Vivaneaux Street, 91005 Albion, Mauritius